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  • Upon arrival, until they left they were very professional. David Betterton and another plumber showed up and David shook my hand and I led them inside and showed them the little hole in my kitchen faucet and how my hand held shower head was leaking and not work correctly. They had another kitchen faucet assembly with them but/and had to call Fidelity Home Warranty for approval of the hand held shower head. David was on hold forever (20 plus minutes)getting approval for the hand held shower assembly and was installing the kitch faucet assembly while he was on hold. He patiently waited for the approval and then had to leave to pick up the hand held shower assembly. He said it would take and hour for their return and almost at the exact 1 hour limit my doorbell rang and they were back. They go the same WaterPik assemble that I had before. I now have a perfect working and nice looking new faucet assembly in my kitchen and new hand held shower head. I am soooo happy with Ideal Services and when I need a plumber again I hope I get David Betterton again too.
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