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  • I am so sad to have to write this review, because this used to be such a go-to place for me, but after my last two experiences, I am done. I used to get Panda Wok for carryout and delivery (both regular food and sushi) all the time, and had even dined in on a couple occasions. I have never had a single issue with their food. The "regular menu" food is exactly what I look for in Chinese carryout, and the sushi is HUGE and delicious. However... Around a month ago, the boyfriend and I ordered carryout sushi. We were told 40-50 minutes, so we got there about 45 minutes later. Our food wasn't ready, but no big deal, we still have 5 minutes left in the timeframe and it's not like it has to be exact. But then we've been sitting there for 20 minutes...then 30 minutes...then 40 minutes...with NO apologies, NO offers to comp our food and let us just go pick up some fast food, not even an offer for a coupon. One girl offered us cheesecake (which we really didn't want, we just wanted our food or to be able to leave), and then she didn't even put it in the bag with our food (that we finally got an hour and a half after ordering)! I should have been done there. Everything about it was so poorly handled. But I was craving sushi a couple days ago and seeing as Lakewood is currently lacking in the sushi department, I called for delivery. When I asked for delivery, they told me the sushi chef was "on vacation" and wouldn't be back for five more days. Seriously? You have one sushi chef and are incapable of serving a massive part of your menu when he's gone? That's actually insane. Management--time to fix this mess.
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