I've been coming here for maybe 8 years now. They are awsome. The first time I went, they had me run to 'diagnose' what type of shoe I needed and if I had any problem. Got me great shoes to fit my need and recommended some great inserts. I have alternated between two different brands between the years (aasics and brooks), and even though I live in Chicago now, because my family lives in Pittsburgh, I always come back to this store when it's 'new shoe time'. Staff is always knowledgeable and friendly, which you don't get at the typical shoe store. Pricier than the typical shoe store, but worth it.