I went here for a friend's birthday party. My other friend and I were late so when we got into the plave we waited outside to see if any host would come and bring us to my friend's table. We weren't the only one outside, I saw bunch of groups too. We waited for a while but no one came, so my friend and I decided to go inside and look for our friend instead. When we got to there table, they were seated in a large table (L shaped) where they do teppanyaki. My friend and I were seating on the other side of the table when a lady gestured to the waiter and they were speaking in Chinese, it seems like she didn't want us to sit on that side. We told her that we're part of the group, she seemed not happy about it. She left and came back with two people who we didn't know at all. She told them that they can sit on our table!! We were all SHOCKED!! First of all that table was reserved for my friends birthday party, second she didn't ask us if we're okay to put someone in our table, third we didn't even have enough seat for the entire group!! I dont know who she is in that restaurant because she wasn't wearing a uniform, she was wearing some sort of grey yoga pants and loose top. I dont think she knows the word PROFESSIONALISM and ETIQUETTE cause she seems LACKING on those aspect!!
There bad service did not just stop there.. we waited for a long time for our server to gave us the papaer for all you can eat that we had to do it ourselves!! We took the paper on the cabinet behind us and we also had to get our chopsticks from it. After several gestures to catch the server's attention, we finally gave him our order. We got our food pretty fast but we realized that we didn't get all that we ordered so we wrote a new one on another paper. Same thing had happened we only got our sushi but we didnt get our tempura order!!
Our experience was really terrible and I dont think I will ever go back here!! They have lots of options but that doesnt mean that you'll get what u ordered you're lucky if u get half of what u ordered!! It's just frustrating to write our order over and over again for us to actually get it!! And for the price of $33 it's NOT worth it at all!! You can try FUSHIMA or KATSU they are wayyyyyu better than Masa!!