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  • I've never written a negative Yelp review... until now. I don't want to get on here and just complain, so I'll get to the point. Cox has major issues in the Customer Service department. Obviously they have some good employees, but I have personally dealt with 3 different individuals who would't pass a basic fast food service review. That's 3 out of 6 people over the last 8 years. 50% is failing on any test I've ever taken. The latest was "Isabel", employee #17104. I called to cancel TV service and she was obviously trying to prevent that. I understand the idea behind retention, but it should never supersede customer service. Nobody wants to deal with an ignorant used car salesman who keeps cutting you off and basically insulting you. Needless to say, she was extremely rude and condescending. I imagine she deals with a lot of unhappy people, however that's no excuse. Customer Service is EASY, hence why it's an entry level position in most companies. The ONLY reason Cox gets away with having sub-par customer service employees such as Isabel, is because they're the major provider in the area. If one day Google or some other heavy hitter comes along, Cox is done if they don't change their reputation. Sure their internet speed is great.... when it's working properly!! Again, I understand they're issues that arise which can cause service interruption, but in most industries things like this are offset by refunds, discounts and incentives. I don't know about anyone else, but I've certainly never seen a discount or refund for the day or two of lost service that greatly affected my business. **Payment for services rendered!** You wouldn't expect to pay full price for a pizza that was missing slices would you?? Dammit Cox... now I am complaining. Ugh. Hope everyone enjoys their day!
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