Clearly the woman Denise who left a negative review never read her adoption form which stipulates BH has the right to remove the adopted rabbit at any time if they deem necessary - in cases of abuse and neglect. Apparently Denise thinks it's appropriate to leave her domestic rabbit outdoors and in a hutch away from the family.
I have adopted from BH numerous times over the past 4 years without issue. They don't sugar coat things if you are wanting a rabbit that doesn't suit your lifestyle. They have the rabbits interest at heart always and are a reliable & consistent source of information. If you are considering adopting a rabbit please contact BH rabbit rescue so the experts can educate you and help you make the best decision for both you and the rabbit.