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  • I absolutely LOVE firehouse subs. I invest so much of my money on this establishment because their sandwiches are the best. Today I was disappointed in not only the product, but the way my situation was handled as well. I ordered a medium Italian, no cheese, no seasonings or dressing. Add cucumbers. Now this isn't my normal location so it's definitely not the one that's closest to me. I drove past it and stopped in. When I got to my destination, my sandwich was wrong. I called the store and explained my situation, the first team member didn't say much and a manager hopped on the line. She told me the sandwich came fully involved. (I didn't know what that meant because I've never ordered it NOT fully involved and never received the sandwich how I did today) so basically, I spent $10 at your restaurant, can't eat the sandwich because of how wrong it is, and they didn't offer to refund my money or anything. Usually firehouse hits it out of the park, today was not one of those days. I will continue to eat at Firehouse, I just won't be going back to this location.
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