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| - I am only writing this review because I have gotten several emails from University Pointe nagging me to do so.
My experience living at a University Pointe property has been a nightmare and I would not recommend ever renting from UP or any affiliated management company.
The red flags started rising when I was attempting to rent an apartment with a roommate at the University Apartments location on College, North of Broadway. Each time I would meet with someone about the apartment, that person would no longer be working with the company the next week. Then UP flung my roommate and I around for meetings in the process of our credit check, applications and signing of the lease. We were referred to individuals, a place called EPIC rentals and finally University Pointe - no one seemed to know who was managing the complex and we kept showing up to locked doors and no-shows. Out of everyone I spoke with, no one seemed to know much about my apartment complex - being half a mile South West from the main University Pointe offices. Despite the hassle management made for us during this process, my roommate and I decided to rent the apartment. Upon signing the lease, and receiving our keys we both felt threatened my management - the woman we met with surely believed that we were going to mess up in someway.
About a month or two after move-in, our dishwasher broke. Even though we jumped through the hoops, filed a maintenance request and called management several times, it took a MONTH or longer to have a dishwasher again. After finally responding to our pleas, management insisted on sending in three or four people to get different opinions on the problem before the dishwasher was finally replaced - these men sometimes visiting two or three times. This process took a MONTH. Not to mention how invasive it was to have strangers in our house all the time. The positive is we did get a new dishwasher so there is your star.
At the beginning of the winter season, my roommate and I realized that the heater was not working so we filed another maintenance request. Shortly after it started screeching and screaming and making awful noises so we turned in off and called the offices again, to no avail. It took until mid January to get the damn thing fixed and by then, it wasn't really necessary. Needless to say we had to buy lots of blankets and heaters for our feet because nights got COLD. I often went to bed wearing jeans or sweats just so I could fall sleep and not wake up with a running nose. Not to mention the man who came to fix the air conditioning in the end used my roommates name and cell phone number for personal use and began harassing her over text and on Facebook. Not Okay.
Now that it is summer OUR AIR CONDITIONING WON'T WORK. It has gotten up to 85 degrees in our apartment. Management still will not replace the system. Our power bill has gotten as high as $300 and it is still not a comfortable temperature in our apartment - the system is working that hard and inefficiently.
Other things to note:
-There is a fan/ventilation/gaping-hope in the bathroom filled with dust and lint and nasty allergens that was not cleaned before our move in
-All of the railings outside of the complex and on the balconies are rusted through and should not be trusted. The decay is very visible
-All of the concrete of the balcony/walkway is cracked and deteriorating. I can only imagine the state of what is not visible.
-The piping is really old so we had lots of plugged up drains in the sinks and tubs
-This place looks like a bicycle graveyard - corpses of bikes can be seen on the stairwells and bike rack
-My locked-up bicycle was stolen off the balcony in front of my apartment
-A homeless woman knocked on my door and harassed me while living here
-Another time, someone knocked on my door looking for a phone charger at 2 AM.
-The water has been turned off without notice.
-My roommate and I got a ten day eviction notice for having a bicycle, displaying the complex's tendency toward selective attention - we removed it and did not get evicted but it was very extreme.
-One month, we received a letter that we did not pay our rent, even though we used the provided online payment system to pay our rent automatically at the beginning of each month. After a few calls this was cleared up but still offensive and proof of poor management.
-The covering for parking is just an old piece of plywood that has been rotted through in many places and it is probably going to collapse on someones car - I refuse to park under it
-The parking lot is cramped and there are 20+ poles and telephone poles one has to evade while parking
-There are several abandoned and decrepit shacks behind the property that are an eye-sore
-There are 20+ feral cats that live next door so the North side of the property smells like ammonia
THIS WAS AN AWFUL EXPERIENCE.
Oh and guess what - management is raising rent about $100 dollars for new tenants!!
STAY AWAY!
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