Owner called after I posted an earlier negative review. He went into depth regarding their plans and fees. Tech came out and serviced our property later in the day. Both were very professional, explained service in detail and did an outstanding job. I am changing my score to reflect their service from a 1 star to a 5 star. This is a company that truly cares about their customers and went overboard to insure that we were happy with our plan and the service provided. OUTSTANDING!!!