About: http://data.yelp.com/Review/id/1eEbtIDQRuB3PVt3wnPUbQ

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About: http://data.yelp.com/Review/id/1eEbtIDQRuB3PVt3wnPUbQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-09-22 00:00:00 (xsd:dateTime)
itemReviewed	Flowerama
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	This florist does not even deserve 1 star. Avoid this florist completely. They do not care about delivering customer service. They omit flowers that should be in the arrangements in which they were paid for and substitute with minimal flowers, greenery and other/cheaper flowers ... read on. My sister and I placed an order through from you flowers online ordering two funeral sprays for my mom's funeral. My mom wanted a traditional Catholic funeral with traditional Catholic flowers for mom (which included white lilies and red roses which were her favorites). We loved the Deluxe White Standing Spray (perfect for the Catholic flowers for mom) but wanted to replace the white mums with red roses (not a hard task/change to be made to this order so we thought). From you flowers online informed us that we would need 2-3 red roses per white mums (photo showed 6 white mums) which could be 20 red roses per spray and could run $2 - $5 per rose. This was our mom's funeral flowers, her wishes so that was not an issue; we wanted to give my mom the perfect Catholic funeral; exactly what she wanted. We received confirmation from you flowers online showing exactly our special order request (replace the white mums with red roses, deluxe order) .... well When I arrived to the mortuary (2 hours prior to the service), the spray arrangements were scrawny (not the deluxe size we had ordered) and were wilted looking. I was beyond mortified to see white mums (which we specifically requested NOT to include) and there were only three of them when the deluxe photo online showed six mums and NO RED ROSES. In addition, there were NO LILLIES or snapdragons. Gladiolus were used in her spray (there were no gladiolus in online spray photo) which was another insult to my mom as she hated gladiolus as these were also another death flower (and not in the traditional Catholic mom flowers in which lilies and roses are used and WERE MISSING ENTIRELY) and the greenery was not what was in the online spray photo. The funeral director immediately called Flowerama and expressed the family's disappointment/concern to which Flowerama told the funeral director that they arranged the order exactly how it was placed (which was a standard White Standing Spray). The funeral director asked them to come out and fix the sprays (bring additional flowers to create a Deluxe spray which is what the customer paid for in addition to the flowers that were missing specifically the red roses) and they refused. They told the funeral director that she needs to call from you flowers online and confirm the order. This was an INSULT to my mom and the family. Flowerama was right up the street and should have made things right regardless (they could have worked through the miscommunication or whatever after the fact). The funeral director contacted from you flowers online and they confirmed a Deluxe White Standing Spray with red roses instead of white mums. The funeral director then called Flowerama back to inform them of the confirmation from you flowers online and Flowerama did not pick up the phone. Needless to say, we had the ugliest funeral spray arrangement WITHOUT the flowers that we thought we were getting/paid for, horrible customer service (disrespect for my mom and her wishes) and are now going through a bank dispute with from you flowers online which most likely will be coming back to this florist. I contacted Flowerama today asking to speak to the manager and there is only one manager according to the person that answered the phone (Bill). Bill was not available/does not work weekends (I would think that they should have a manager on duty working the weekends which is usually a busy day for wedding and other special occasion orders). I left my phone number for Bill to call me back. Four hours later, Bill returns my call. Bill is the owner of this store. I expressed my disapointment on his customer service (refusing to come out and make things right for the customer) and Bill's response was that he was at the other store and will have to pull the order that for you flowers online emailed them to confirm "who" screwed up. Really??? I asked him "Why didn't your store just come out when the funeral director called letting you know that the order was wrong and the customer was beyond mad?" and Bill's response was "You should of called for you flowers online first and have them contact them about the order being wrong and they could have pulled the order to see what happened." I told Bill that we did call for you flowers online and they did verify that Flowerama screwed up the order and that when the funeral director tried calling the his store back, they did not pick up. All Bill could say was that he was sorry that we did not get the flowers we ordered. Save yourself the heartache and disappointment. I would not recommend doing business with this company and the funeral director definitely will not either.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Renee

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