| rev:text
| - I wanted to like this place but the wait for food was unacceptably long. There weren't that many dining at lunch time and there were 2 of us in my party. My friend's side dish was brought out so I got excited that I would be eating soon as well. Wrong! Never assume. That side was turned into an appetizer. It took maybe 20 minutes for her plate to arrive while I waited. The waiter explained that they accidentally served my dish to another table but were making another for me as quickly as possible.
Meanwhile, a cook and some other staff were busy at the next table working on a catering order. The cook even asked what I was waiting on, but rather gruffly and out of nowhere so I didn't realize and register right away they were talking to me and what they said. (Tip: if the cooks are going to walk into the customer area, please don't walk out all dirty. Thankfully this is a vegan place so there's no blood on the apron but such a messy looking cook makes you wonder how messy/clean the kitchen and your food will be.) Finally, after 50 minutes of waiting since placing my order and starting to write a yelp review on my phone, they delivered my plate. Consequently, I had to redo my review.
There was no sense of urgency to correct the mistake, provide a snack while I waited, ask if I wanted something else that can be prepared more quickly, etc. My dish was an uncomplicated burrito (beans, soyrizo, potato, tofu scramble). Judging by the products used that I could see, I doubt anything too complicated is made in house only and I actually didn't see or taste everything listed on the menu in the burrito. The chef owner was there when we arrived but left shortly thereafter. I couldn't help but wonder perhaps if she had stayed the service would not have been as slow. The flavors were ok but lack of ingredients or lack of balance was disappointing. (menu said avocado, potatoes, etc and I didn't see any avocado and only one piece of potato)
When I had almost finished my plate, a waitress offered free dessert to make up for the wait. That was nice but I would've really preferred more communication and effort whilst waiting during the mistake that caused such a delay. I really wanted to love this place, have it be a place to frequent when in town, but now I have reservations about it.
Cut to a couple days later and we decided to go back and give them another chance for our final meal of our Vegas trip--this time it was for breakfast and the chef owner was there the entire time. Our food was delivered to our table roughly 15-20 minutes quicker than previously and was tastier, however we were disturbed by the attitude of the chef owner. She was condescending to her staff in front of us. She would "apologize" that the waitress didn't explain something on the menu or take our order, but there was a mean tone about it and it was right in front of the waitress who was helping the next table and it's not like we had been ready to place the order and was waiting. The timing of it all just worked out that way. Then when the chef owner was giving suggestions as to extra items to add to our food, it was very forced and not suggested like how it's usually done at restaurants so I would suggest a little more customer service oriented training on that one.
We learned from the chef owner talking to the next table that this restaurant is an experiment in pantry stocking, management, etc before she opens another location. Here is a suggestion: since it turns out that a lot of menu items aren't available at the moment, please note on the menu that those items are seasonal and perhaps put on the chalkboard what seasonal items are currently available. That will save staff a lot of trouble, management headache, and customer disappointment. (It makes you wonder, well what is available? and why bother putting it on the menu? and is that why my burrito was so empty the other day? and if so then why am I paying full price?)
Perusing the dessert case, the chef owner pointed out the items and even a fresh whole batch of brownies, as opposed to the ones cut in half and decorated. We asked the waitress if there was a price difference between cut in half or whole so she went to check. She reported that it's the same price so we requested a whole brownie. We didn't even want decorations. She went back to get the item but we could clearly hear the chef owner state that she didn't want to serve the fresh brownies just yet. The waitress had to come back to us and fib that the chef is too busy to decorate the brownie right now and brought us half a brownie at full price. It was not so tasty. If you want to sell day old goods, mark and price them accordingly. For the record, all 3(!) tables (5 patrons) had received their food and there was a table that had not placed their order yet so unless they were working on a phone order or another catering job, the kitchen was not busy.
My advice, stick to the savory food items and phone in your order to go.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)