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| - To be fair, let me start off by saying that this place has good food. The reason it's getting two stars is cuz of the service.
My friends and I went here last nite partly to eat and partly to hear The Samba Project perform. Well, we get there, it's crowded, there's a line, and I hear the couple in front of us ask the hostess how long the wait will be. Well, instead of just giving the couple a number, the hostess was all, Well, we just sat, like, a TON of people, so I don't know. I mean, there's one group that's been here for three hours, so you know.... Um...what? I found that response unprofessional and unnecessary, so I was a little turned off right then. By the time we get to the hostess, she gives us the same spiel and has us wait by the bar area (VERY little). Luckily, the restaurant decided to open up its gates, so there was a LITTLE patio area to hang out at until our table was ready.
So, we're called probably an hour or so later, and we are seated...with no menus except the one we grabbed from the hostess when we went to wait at the bar. John, our waiter, shows up and was all, Can I get you more drinks? Um...sure. But more importantly, can you grab us some more menus and take our food order? We're hungry!!! Not so much the case, though. Instead, he proceeds to try and figure out who is on what tab and what tab needs to be closed at the bar, but really, there were only two tabs going: Mary and Matt's. So John goes to close the tabs and returns with one receipt, asking, I'm sorry. What was your name again? Pat? No, John. MATT. How did you forget in two seconds? Then, he asks about drinks, and a few of us order iced teas. John never mentions that they are sweetened and flavored peach, so some of them had to be returned. Yet, upon taking those drinks away, he never asked about getting us something else to replace the drinks that some of us didn't like. After finally taking our food order, we had to wait another 45 minutes to get our food: a few paninis with chips on the side and an order of bruschetta. And we got that only after asking John where our food was. He never came back to ask about more drinks or to refill waters, and I'm pretty sure that we probably could've walked out of there without having paid, and no one would have noticed.
The food was good, though, thank goodness. I ordered the Chevito panini (flank steak with cheese, peppers, onions). The bread was nice and toasted, and the inners really complemented the bread and the chips that came as a side. The $10 price tag was also really do-able. Note: You get a surprisingly filling portion of food, so go semi-hungry.
Though I didn't eat any bruschetta, it looked amazing. You can choose from three different kinds off the menu of eight or nine, and those are also of a pretty big size.
The atmosphere is nice, the food is good, the prices are good. The service is as if they don't know what to do or are overwhelmed with a lot of customers, the waitstaff don't really wait on you, and also a negative to note: the parking lot is way too small for the place.
I would probably go again for the food and atmosphere, but I'd really have to consider what day and what time cuz the staff is just....in need of help.
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