I work right across the street and have a hard time not going into this place everyday for lunch. I will say the line up at lunch hour does sway me sometimes when I need something quick and easy. This is also not the place to go to if you don't want to be noticed. You will definitely run into someone you know!
The Pasta is incredible and I am quite smitten with the Cesear Salads (their croutons are unbelievable...) The atmosphere is like a warm hug and everyone is so friendly and happy all of the time.
My suggestion if ever going to Fusaros is to not order ahead. Your ordering head makes you less of a priority than the people in line and you end up waiting anyways. Go, wait in the line, enjoy the free snacks they put out and know that sometimes, as in the case with Fusaros, the wait is worth the payoff.