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  • **UPDATE** 8/24 Yesterday I waited in their breakfast area and where computer was until almost noon. They knew I was waiting to check in because they had to find my packages. After not being serviced I had to leave to work. Last night I arrived to my room only to discover that 3 light bulbs were out in my room. In addition the toilet has trouble flushing. I reported the light and air because it was most important at that moment. The air was not turning off. Wow. However the only person who was pleasant was from maintenance and provided really great customer service was Art. He was so pleasant at helping me get light in the room and fixing the air problem. Because of my rough trip my voice was already sounding really rough and he noticed when front desk did not. I explained that was why I needed the air off because the room was set at 63 degrees and I didn't want to get more sick. He fixed everything in my room. He even asked me if I wanted some warm water for tea to help my throat. The only reason I give this hotel 2 stars is because not everyone has been difficult but you would expect more from front desk. This location has given me problems in the past that were easily overlooked but today I am mildly bothered and think I should focus on cons. I had a huge work trip were I booked this hotel weeks prior. I called ahead to let them know I needed early check in and that I was going to have a package arrive. I also said the box that was arriving was for work purposes as that the early check in was needed so I could go through the box in the room and do work. I was told they would note account and that it was not a problem. However, today I arrived and not only did they tell me I could not check in early but they lost my package. They finally found it but of course I love when they tried to take zero accountability before I gave them information for signed delivery. This is the second or third time that this has happened at this location. I have been selected for a special panel for Hilton Honors members and can't wait to report this. In addition I will be calling customer care for Hilton as it is no point to bother with hotel management at this time. Last trip I had many issues with the standard issue iron they use in rooms. It would not steam. Then they gave me another one and it leaked everywhere. Finally they gave me a brand new one, which did not steam and ruined my work shirt. This may possibly be my last stay. I am sitting in breakfast area and trying to continue my work and there are noisy patrons everywhere and they do not have a proper business center for me to conduct my work which was why I needed the early room. I have a conference call and this is not good. Which reminds me of another stay were I was forced to stay on level 2 facing the pool. The staff allowed people to party by the pool until after 2 am and I got no sleep. Please be mindful that if your need rest from long work days like I do that front facing rooms to pool can sometimes be an issue.
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