I give this a rating of zero for the head doctor in charge, Dr. Nichols and this is the only reason for the low rating. The ladies at the front desk and the nurses are caring and wonderful. And I received good care in previous years with Ms.Vierra but she is no longer at this practice. I also received 5 star dietary care with the dietician onsite, Mr. Valenzuela and he is still there. If you need help with weight loss, this is the place.
The new assistant, Whitmore is very nice but he is working under Dr. Nichols and I have found the level of care to be slipping. I was in alot of discomfort and it took me more than 3 weeks of trying over the counter meds to get antibiotics for a serious infection. The other reason I will not be going back there is lack of patience and bedside manner by Dr. Nichols. When you are already not feeling well, the last thing you need is to deal with a doctor who is impatient, with a very accusatory bedside manner, and also making incorrect assumptions about you. I really think he may be ready for retirement and I can no longer recommend this practice only because of him.
It is true what the previous reviewer said about how the receptionists are quick to point out you need to go back for another appointment to talk to the doctor even soon after you just had a visit. It seems some follow up to the previous problem would not be unreasonable for a call back to answer questions. This only happened once over the course of over 3+ years of going there, I would 99% of the time have to go back for another visit to talk about a related question, so I do back up the previous reviewer on yelp.