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  • The process of finding the dress last October was great and Nia was very helpful and fun to work with. I give her and that part of the process 5 stars. The problems came once the dress came into the store and I had to get some alterations. I took the dress back to the alterations department 3 times. Each time not enough was fixed and it continued to have bumps in the layers of fabric around my waist/stomach area so the dress didn't lay smooth, which they worked on some but then told me I was "just going to have to deal with it" and hold my bouquet over it. Also the cap sleeve was falling down and they told me they couldn't fix it because it would mess up the lace so I was planning to get double sided sticky tape to make it fit. She also said to me during one appointment, when it didn't fit again "maybe you gained weight." (I have been size 2 for at least the past 5 years) One time she called me the day before my next appointment and asked me what I wanted to have fixed again. This did not make me feel confident, and this several month long process dragged on and on and was very frustrating. I thought I was early getting my dress in October for my June wedding but here it was end of April and it still had problems and I had already wasted over $200 to get these things fixed. I would have believed all she said about not being able to fix it, except I then took the dress elsewhere and they fixed everything in a week and a half. Overall I'd say if you want a simple alteration I think they'd do fine, but if there is any problem with your dress after one appointment, it's better to take it to someone who will take the time to listen to what you need and if needed will fix it by hand. Don't believe them if they say it can't be fixed because at least for me, it wasn't true.
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