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| - I was in an unfortunate hit and run accident recently and my insurance company had my vehicle towed to this place because they said they were one of their "preferred" collision repair shops. Now, in retrospect, I wish I had chosen to have my vehicle repaired somewhere else.
Pros:
When I dropped my vehicle off, I was quoted a repair time of about a month. I was given one of their loaner vehicles to drive in the meantime (one star for that).
I was given a call every Tuesday and Thursday as to the status of where my vehicle was in the repair process (one more star for that).
Cons:
When my car was done with repairs and had gone through the "quality control process" (and I'm using that term loosely here), I was called and told my car was ready for pickup. During the walk around of the loaner car return process, I was accused of returning a completely different loaner car. Mind you, the car was the exact same make, model, color, etc. of the loaner vehicle they gave me (because it WAS, IN FACT, the EXACT car they gave me). They were accusing me of returning a completely different vehicle due to the fact they were noticing a decal on the back of the car which they, for some reason, didn't even realize was there when they gave me the car. The vehicle they gave me was equipped with a sort of "low jack" system (which was clearly stated on a sticker in the upper driver side of the windshield), so at any given time they can see where the car was or even disable the engine if need be...given that fact, they still were trying to say I brought back a different vehicle...sounds super foolish if you ask me.
During the inspection of my "repaired" vehicle, I noticed they scratched off a good portion of the window tinting that they JUST re-did on the driver side back window. There was also small bubbles and dirt underneath the tint on the front driver side window. There was white tape residue on the roof of my vehicle which was VERY clear to see. The back driver side tail light was not flush with the light casing like it is on the passenger side back tail light. There was white paint on the inside driver door handle. So how ALL that got passed their "quality control"...I'd really love to know. I was told that I could bring my vehicle back on the Wednesday after Labor Day and that someone would drop me off at work while they fixed the issues. I called the shop about 10 minutes after picking up my car the first time to go over a few more things I saw wrong and would need to be fixed on Wednesday and I left a message for the person handling my car...never got a call back...at all.
I was inconvenienced due to having to take time off work to take my vehicle back to them to fix things that should have been done in the first place.
On Wednesday, I dropped my vehicle back off, was driven to work and was told that it would be delivered to me so I didn't have to go back to pick it up.
Upon it being dropped back off to me, I noticed that there is now white paint on the driver side view mirror, there are still small "popped" air bubbles on the front driver side window along with what looks to be dirt particles still stuck under the tinting. And for the final straw that broke the camels back...they are saying they can't (or will not) fix the back tail light issue and I was given the reasoning of "the mechanic looked at it and said that even if he takes it back apart, it's the pieces that are used to put it together which are causing the light to not be flush with the casing...so there is nothing that can be done. But don't worry, water won't leak in there or anything and should be fine." I told him that if the other side is able to be flush USING THE SAME PIECES, how is it that the driver side isn't able to be flush?? But honestly, I'm not going to sit there and argue only to get absolutely no where. They've already had my car TWICE now and can't manage to get it right so I WON'T be giving them back my vehicle and only further inconveniencing myself.
I've informed my insurance company of what's going on and was told they will be removing them as a "preferred" collision company and has since profusely apologized for the level of service (or lack there of) that I've received from them.
UPDATE: I felt absolutely compelled to write an update for what I just found out regarding the repair work that Midway Collision does...
My car was in yet another rear end accident and another collision center has been working on the rear bumper of my car. I just received a phone call from the current collision center. They were calling to inform me that the last people who repaired my back bumper (Midway Collision) GLUED my back bumper on and also completely COATED the brackets that hold on my bumper with glue, therefore ruining the brackets and making them unusable for the current repair, thus raising the cost of current repairs. The current collision center I'm using said they have never seen such thoughtless, negligent, and half-assed repair work done!!!!
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