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  • Cut my chin open on the rainbow racers. Was bleeding and the lifeguards did nothing just called an emt. He took me to the first aid station and couldn't get the not waterproof bandaids or butterfly closures to stick my girlfriends mom is a cna and she did all the work while they sat there and watched. No incident report nothing was done. We left and came back around 2 we got there at 1030 and I was hurt around 11. Our cabana was covered in ants but I didn't say anything I was bleeding and it wasn't really stopping. I email customer support and randy called we to speak. I met him and he appologized and said the emt said he offered us an incident report which he didn't. He offered to give me a 50 percent refund on our cabana. I told him can you just upgrade our passes to season passes so we can come back. He came back and said he would only charge us 20 bucks a peice for season passes nice upsell on the injured guest! I took him up on it just to be able to recover the 250 bucks I spent but man no water proof bandaids? And who is the emt that couldn't even help me? Then you basically call me a liar and upsell me season passes? You should be careful if I was a lawyer or had legal counsel this could have gone different. I like the park for what it is but the first aid shack is a joke should have been able to at least stop the bleeding he did nothing to help me. Randy was nice and all but take care of your customers fill out an incident report etc etc etc.
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