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  • Terrible shopping experience! My better half and I were looking at living room furniture at Steinhafel's and didn't find it, but we saw a couple nice occasional pillows we wanted to buy. We asked a salesperson where the check-out counter was, and she steered us to a nearby kiosk. So far, so good. She entered our purchase, and I wrote out a check to pay for it. Over and done, right? Ha. I finished writing the check, and she said, "Oh, we don't take checks." I was amazed, but she said they only take credit/debit cards or cash. We decided to pay cash (and I was thinking, "well, that's pretty customer-unfriendly,"), but it continued to go downhill from there. She started asking for our address, phone number, etc. and I said,"We're going to pay cash." She said, "I know, but I have to put you in the system." What?? No choice, no "would you like to be in our system to expedite your next purchase here?" They HAVE to get you "in the system?" What if we don't want to be in the system, we just want to pay for our stuff and go? Had I been by myself, I would have left the pillows there and walked. But my spouse, who is infinitely more patient than I am, gave her the information. The saleswoman (who was very pleasant, just encumbered by a ridiculous system) entered all our information, which took way too long, told us an amount, and I counted out the exact dollar amount and change. Then she informs us that we can't pay at the kiosk, we have to go to the front of the store to pay. We all walk up front, and the woman working the counter is on the phone. So we wait to hand her the money. When she gets off the phone, she enters the info and gives us an amount slightly higher than what the saleswoman had said. I was still holding what I thought was the exact amount, and she said,"Uncle Sam has to get paid." I replied, "I realize that, but why didn't the saleswoman either include that tax or at least let us know the amount she gave was minus tax?" What a tedious, convoluted process to buy two pillows! It took a good 15-20 minutes, when it should have taken less than 5. I couldn't wait to get out of there and I don't plan on returning.
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