I purchased an iPhone 8 in November. The phone had many software problems. I have had to speak to Apple support 3 times and finally had to visit the Apple store at the Biltmore twice. I was given a replacement phone under my warranty. As the representative was removing my screen protector from my original phone he cracked it. These were his words "oh shit, sorry about that" I figured it was not a big deal and that Apple would replace the damage they caused. At the end of my service I asked about replacing my screen protector and was told "I would have to charge you" yes that was his response... I spoke with a manager and he acted as if it wasn't a big deal and offered no apologies. He did however replace the screen protector for free. The placement was bad and has since then bubbled up. I continue to have problems with my new replacement phone. In my eyes this kind of business is bad business.