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| - My husband, myself and another couple went here today on the recommendation of a coworker. There was a 50-60 minute wait, but we were seated in about 30. I was inpressed by the interior decorating which consisted of a rustic look of old wood from barns with barn sliding doors. Our waiter Tim, I think was British, was friendly and was very knowledgable about the menu. He was an excellent waiter and the reason why I gave them 3 stars. Pretty much our appetizers and entrees came out we either cold or tepid warm & we were constantly sending our food back to the kitchen.
For appetizers my husband ordered chicken quesadillas. The presentation was nice, it reminded me off those steak towers from applebee's, but it was warm not hot. Myself & my friend ordered the calamari & it came in a half brown paper bag. Unfortunately, the calamari was ice cold. We sent it back and all they did was throw them back in the grease. When it came back out they were greasy, overcooked, & chewy. Our other friend ordered kettle chips w/ gorgonzola cheese and bacon. They were cold.
The entrees didn't fair so well either. My husband ordered an asiago crusted chicken sandwich with fries. His sandwich just warm, but his fries piping hot. The other gentlmen of the group ordered Philly cheesteak w/ fries. Both just warm. Finally, my friend and myself both ordered the cedar plank salmon w/ sugar snap peas & asparagus. The salmon was hot but the sides once again cold. We sent our entrees back. When they arrived my peas were now piping hot, but my salmon was warm and asparagus was cold.
My husband spoke with the manager Marco who listened to our complaints and was apologetic and willing to rectify the situation. We weren't looking to have the bill reduced we just wanted to let management to know our concerns.
I will assume because it was extremely busy the kitchen probably couldn't keep up. I'll give them the benefit of a doubt cause everyone has an off night. I'm willing to give them one more try just not on a Saturday dinner night, LOL!
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