I went in today and ordered a simple ham and Swiss sandwich .... the menu states it has ham cheese lettuce tomatoe and is a cold sandwich. I also ordered a toasted bagel with butter. Instead I got a hot ham and egg sandwich and a cold bagel with so much butter my friend had to scape it off... ?!!! I even asked to spread the butter lightly since they typically smear way too much Creme cheese.. and they still got it wrong. The place needed sweeping and very unkept... not happy as now I have no lunch... what happened to people listening... this is the 2nd time I've been here that they have totally messed up my food... I blew the first visit off as well they were busy.. this time not busy!!!! This location needs improvement.