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  • This office is a freaking joke! Three members of my family including myself were patients here. We stopped going because they continuously screwed up our billing by overcharging our insurance and we've been stuck with the bill. well we would have been had I not called and fussed the office out. So after a year of going elsewhere for dental care I sent my daughter back there to get a second opinion. My daughter repeatedly asked them to call her in reference to her appointments instead they would email text or call me instead of her. They screwed up her appointment scheduling twice within A seven day time frame, telling her the date of appointment they cannot do certain services after she was scheduled for it, what a waste of time! And then when you ask the staff about the errors they claim they have no information or they do not know how any of this could have happened! I truly wonder if the doctors know that all of this is going on with their office. I guess once I report them to my insurance they will know! Do not waste your time or money going here! There are plenty of other dentist offices in Surprise this one should be closed for business! I will not be contacting the office to discuss this matter as I have been disappointed with customer service time and time again even after speaking with a so called office manager. Enough is enough I truly will be reporting this office to CIGNA insurance!
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