I rent from this location probably once a month. Cars are readily available, staff is always nice. The one time I did show up and there were no cars available that second, it took like 2 minutes for the next one to arrive, and they gave me an upgrade for 'waiting'. Lots of construction at CLT right now, the bus driver gave us tips and the person at the gate gave super-easy directions to I85 since my normal route was diverted.