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| - Let me first start off by saying, the ONLY reason I have given this place two stars instead of ONE, is because I have had a few good experiences here. There ARE some great staff, and overall they have a cute selection of clothing and good pump supplies...BUT One (forget the fact I had two) bad, I mean VERY bad experiences changes all of that...On the two such occasions, I have had the most God awful customer service from an employee named "Emily" least that's what she said her name was. Her attitude SUCKS...I mean is so bad, I cannot believe the owner would risk her good name and a great business she has built with the likes of someone like this...After many many years in retail (restaurants) I would never treat a person the way she has so rudely treated me...the little girl is entitled and has no clue how to speak or deal with customers...its an embarrassment...On my last meeting with this person, I even expressed the fact that I was slightly irritated due to an external issue (I apologized)...But she was still an A-Hole...
She refused to exchange (a direct exchange for just a size bigger) an item because I didn't have a receipt...Forget the fact it was a gift and the tags were still attached and it was in the "Modern Mommy" wrapping...She informed me that at one point (some time in the past) that the item bought was on sale and it currently was not on sale so all she could give me was 50% if the current value??? WTF, I wanted an exchange not to return it..I informed her that what she was saying made NO sense...She than proceeded to tell me that "I am always trying to return things on her without a recipe"...ONCE on our first encounter (which was more than 4 months prior to this incident), I had purchased a bra (prior to giving birth to my son, after I had him my boobs got SO big, the $40.00 nursing bra didn't fit), had the receipt, and tags, but they were NOT attached...The owner was kind enough to return it BUT apparently that was not policy, This girl was obviously upset (you could see it on her face, she had a scowel) that the owner allowed me to return it (it was NEVER worn, never washed)... Anyway, at this point I got MAD, I said forget it, snatched the item from her hand, Yes this was rude but she was a total jerk and VERY unhelpful and I was already frustrated...She than told me that "she could call mall security" WTF...What ever happened to "hey, I am so sorry, let me call the owner or, I understand you are frustrated lets see what we can do to resolve this" She went right to mall security...I, at this point beyond angry, aggressively directed her to ring up my other purchases...I snatched them from her hand...at this point I was now enraged, she was so smug and nasty it made my blood boil...She muttered something else about that "I" (the customer) was not making it any easier because of "that" she was gesturing to my pump stuff, I have no clue WTF she was referring to..as I walked out I said "aren't you here to help me? And I called her a "dick bag" a few times I think...Now was i wrong sure absolutely...but really she completely escalated the situation and did NOTHING to help me out... Why even bother when you can buy stuff online??? Sad sad thing, I will never return to this store...Ever and will be sure to tell EVERY other mommy I know about it...Sorry, but you cannot treat people like this..Not at all
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