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  • All went well with the consultation and I was told installation was a couple weeks out but ended up being a few weeks when I called to schedule the next day which was fine. Installation day arrived and only one technician was sent. I thought to myself, that's a big job for one person but ok. Close to 6 hours later the technician comes out and says he's finished. I was super excited to see it complete. I peeked in a couple of times but all and all I let him install away. I entered the room and noticed all kinds of things not right. Shelves were missing, drawers and cabinets were damaged, knobs not centered and we're crooked, and missing pieces to complete the built in look. He says he will order the damaged pieces and parts to complete the built in look, as for the shelving he says you didn't get any shelving. I said I did and proceeded to get the paperwork. He took pictures and said I'm going to let the office know and they will call when your parts are ready. Ok fine, sounded good. Week and half or so later the tech comes back again and installs the missing shelving and half of pieces for the built in but says he doesn't have the other pieces yet but they will be arriving shortly and the office will call for installation time when they come in. Several days go by and no call from closets by design so I proceed to call and the gentleman says your order is complete. I said I have things on order due to missing pieces and damaged items. He said they were not told that and if anything was needed he needed pictures. So, I sent them over and he says we will fix your damage and that's it. Technician comes today and fixes the damage but says they aren't completing the rest job which includes 2 thin pieces to complete the built in and says they are offering to paint the room instead. I declined the offer to paint as I can do that myself. Overall, I'm trying to be happy with the final product but I'm not happy that it took several times to complete 90% of it and to end up without a built in closet as advertised in the beginning. There customer service definitely isn't there. Unfortunately, I won't be calling back for additional business. Your purchase will take several trips to maybe become complete.
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