It doesn't even make sense how good this place is at what it does. It was no exaggeration the best service I've received at any Asian cuisine restaurant I've ever been to. And it was in an empty food court in arguably the worst "mall" in Ontario.
The Shop at Aura are known as one of the biggest failures possible. When we went searching for Kaiju, we thought we might be murdered with no one to hear our screams 90's horror movie style. Kaiju was one of only 2 places in the food court open and we had to pass by dozens of dark, empty store fronts with "for lease" signs in the window.
When we arrived, the lady behind the counter asked us if we'd been there before and then explained to us what Japanese curry is, including its comparison to Thai or Indian curry and complete with pictures of everything they have. We ordered and sat down in the food court waiting for it to be ready and soon enough she actually delivered it to us. Very impressive for a food court. But then she even came back 5 minutes later to ask how everything was! I've very rarely gotten checked on when I'm at a real Japanese restaurant, nevermind in a food court.
Food was delicious and very unique. I'd definitely go back here again, especially considering the very affordable prices for the quality of food and service.
It is SO refreshing to see a place that understands the value of good customer service and word of mouth advertising in making your business successful even if you are in the worst location imaginable.