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| - My co-workers ordered from here all the time for lunch meetings & I absolutely love it. The food is delicious & they over-stuff the aluminum to-go trays.
NOW, here's the reason I lowered my stars.(the food deserves 5 stars by the way)
I decided to take my family there for a dine-in dinner last night(12-23-2010). My family of 4 were the only people there other then the staff/family of the staff. Our menus were brought out, drinks brought out, took our order(which was the Family B $29.99 w/egg drop soup, chicken wings/crab wontons/eggrolls appetizers, combo fried rice, orange chicken(medium heat), & triple delight. The soup came out in a family bowl, no ladle. No big deal, I just went up to the counter & asked for one. Appetizers came out, still going good. 2 entrees came out, fresh & hot, lovely. No rice. We waited about 10 mins, no one was in the kitchen, only the children wrapping utensils were up front, the older man was outside talking on his cell phone smoking a cig. No one came to check on us, no refills were given or even asked if we would like one. My husband decided to just have them box it for to-go. He went up to the counter & the lady asked "what would you like to order?" He explained to her that he was from that table(pointed to us, & remember no one else was in there), would like a to-go box for the leftovers, the bill, & also can we get our rice to-go since it was never brought out. She asked him if he was "sure" it didn't come out, she went to talk to someone in the far back to double check & said that we didn't order rice. CLEARLY the family combo has it listed on their menu & the order note pad showed it was written down by the waitress. She then put the order in, it took only a few minutes to make, we paid & when I asked if they deliver to our area, she just said "don't know". There were no "Thank Yous" or "Come Agains"..just the exchange of change & straight to answering the phones. IF you do choose this place to eat, I HIGHLY suggest take out/delivery(that's what I'm doing for now on.)
Like I said @ the beginning, the food is 5 stars but the lack of a simple acknowledgment leaves a very bitter taste.
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