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| - I love this place for a weekday lunch. The food comes quick, everything is fresh, and they have decent (healthy-ish) kids options. However, we went for a sunday brunch, and my husband refuses to go back, even though he loved the food. There was a huge crowd waiting to be seated, so we were going to go elsewhere as we had a hungry toddler, no big deal, but the manager said the wait was only 20 minutes. Perfect. I assumed the wait for food would be comparable to what we experience during their weekday lunch rush hour. Well, after being seated very quickly for such a large crowd waiting, we realized that they have way too many tables for what their staff and kitchen can accommodate.
I asked to order right away as we knew what we wanted and was told we had to wait for other tables first and the waiter could only take drink orders. Ok. Then we waited for our orders for 15 minutes, then waited another hour or so for the food to come out. I understand they must cook things to order, but they should be up front about what they can handle. Never received a drink refill over the 2 hours or so we were there. The paying structure is just as frustrating. Already annoyed, my husband went in to pay (as the waiters do not take care of it for you), and waited another 30 minutes in line to pay the ticket. This is insane. It would be so much more customer-friendly to have the waiters take care of it as they have time, so guests can stay at their table enjoying their meal rather than have to stand in an overcrowded area where waitstaff is trying to squeeze by with platters and people are in line for the bathroom.
This restaurant is in a cute house (with overflow seating outside on a nice porch, and I've never been disappointed with a lunch there, so I might continue to go occasionally with my toddler before a weekday visit to Discovery Place Kids (which is within walking distance), but it looks like we won't be returning on a weekend or in the evening as my husband still remembers it weeks later and refuses to patronize them.
Oh, one day during lunch, my 3 year old and I witnesses a huge fight between two middle-aged women at the table inches away from us, in which there was loud cursing and whatnot, and one stormed off from the table. Awkward, and it took every tactic I could think of to distract my kid from the scene.
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