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  • first of all, I tried to give no star for the zara at fashion show but I can't. I was there to refund my pants which I dont like. When I talk to clerk about my issue, she called her manager to confirm it. However, the manager tried to scam me. I have never worn that pants after I bought it. She kept telling me that 'its been worn so i cant refund you' like a ROBOT. Truth is I dont give a S****about the money. I didnt like her attitude. she doesnt know anything about manager's duty. She is supposed to make her customers happy so they should come back. Even she left me during the conversation. She told me that she is a store manager for men's dept. How can I believe that ZARA trained her as a manager. She acted like 'I dont care about customer service'. Products are OK there but customer service from the manager was awful. I will never come back there. and I should call customer service for that. It was beautiful sunshine Sunday but she screwed up my day.
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