After 1 hour and 15 minutes - car done what a waste of my $20 Vip coupon book ticket- had to go thru the tunnel twice after filling up with gas because they gave me the wrong wash - I waited no one worked on my car so I did the whole car -myself - what a waste of time and money - bought another coupon book for some reason - when the manager kicked out of the bay for working on my own car - I asked for my money back on my coupon book - refused to refund me my money - now I am mad with a car I cleaned myself- not fabulous !! Customer service sucks - second time I have had issues - last time ruined a hood on my black car - sad it was to hot to wash - welcome to Vegas!! Freddie you need better managers !!