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| - My bill goes to CenturyLink in Phoenix, but that's likely just a billing center, so I'll write my experience here.
I switched to CenturyLink for only home internet at the urging of a DirecTV customer service agent when I called into them to cancel/save on my bill. I was offered a "bundle" discount through DirecTV for using CenturyLink for my home internet. I previously had Cox internet and was fine with the price, the service, etc. I switched because it was going to save me around $15 on my DirecTV bill and was about the same price as my internet with Cox was ($39/month).
Our home internet was installed/connected by a tech on Sept 16, and she was professional. Unfortunately that's when we were told that our perfectly good, nearly new Zoom router was not "compatible" with CenturyLink's DSL. I was never told that on the phone. She informs us that they can either charge us about a $6/month router rental fee or we can buy it for about $100. OK, whatever.
Internet is working, seems about as fast as they said it would be (10 MB/s downlad speed). HOWEVER, when I get my first bill it was not the approximate $150 I expected ($45 for Oct-Nov pre-billed, about $35 or so for the partial month of service in Sept, the $60 installation fee DirecTV informed us of, and any applicable taxes). NOPE, it was for $184.48. They charged us MORE for the partial month of service (Sept 16-Oct 8) than for the full month of service!
I called into them to inquire, waited 12 minutes and after about 2 minutes of actual discussion with a customer service rep the call was abruptly disconnected. I was sitting still in my house, with full signal on my phone. WTH? I call back, wait on the phone again for about 10 minutes, and I get another rep so I have to start my story all over. She is in the midst of going through the charges (rather ineffectively) and explaining why it was so much (she confirmd that yes, they don't "discount" partial months when they prorate them, which is why my first 23 days of service actually cost MORE than the full 30 day month did...how does that make any sense?!) The call disconnects again!!! Note that once again, I have full signal, full battery and was completely stationary during the call.
I immediately call DirecTV, get someone after only about 3 minutes of waiitng and surprise, surprise: I talk to him for about 10 minutes with NO issues of the call dropping. Clearly it was CenturyLink's phones that disconnected. Luckily, the agent at DirecTV was at least sympathetic to my concerns and troubles with the two dropped phone calls, so he said he'd put in a request for them to look at my inquiry and call me back in the next few days. Nothing so far and it's been one week.
I have worked out to the penny what I think my bill should be ($151.25) and once I do get ahold of someone at CenturyLink, I intend for them to adjust this or I'll be opening a complaint with the BBB and likely cancelling my DirecTV simply because they talked me into switching to CenturyLink.
I'll keep you all posted on things...wish me luck!
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