Jim booked a trip to France and England for me and my friends. I was so glad I choose to use him and didn't try to book it myself. He found me really awesome boutique hotels that I would have never found.
Then the worst happened and a snowstorm in Philadelphia canceled our flight. Jim was awesome in rebooking everything and making sure it didn't ruin our trip.
I had never used a travel agent before and I am so happy I decided to for this trip.