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| - I love Domino's, if not for the nostalgic factor alone. If I have to choose between Pizzaville or Pizza Nova, you can bet my vote will go to Domino's. In a house full of 7 adults, it's hard to appease everyone, but due to the convenience of ordering online, and then watching your pizza be prepared, it's not always a hard sell. On our most recent order though, they goofed pretty hard. The pizzas were not made as requested, and one pizza was entirely wrong with ingredients we still have yet to figure out. (Maybe it was sausage?) This particular questionable pizza, contained ingredients that my boyfriend's brother is severely allergic to. Upon noting his tongue was itchy and taking preventative measures to ensure he didn't experience anaphylaxis, I promptly tweeted.
...To which went unanswered for nearly 24 hours.
Then came the Facebook message, and finally the email.
Two days later, the phone rings and it's the manager of the store apologizing profusely. He then proceeds to say he'd like to offer me $100 for what had occurred to which I happily accepted. I thought this was the last of it, but when the driver arrived (they don't even deliver in our area) he opened up a pizza bag to take out a pizza and an order of cheesy bread.
"Oh, we didn't order anything."
"The manager sent it to express his apologies." I was stunned.
There aren't many companies out there that would go to this length to express their remorse. I truly appreciate how they handled and remedied this situation.
Unbelievable customer service.
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