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| - It is a sad day when I have to take stars away from one of my most beloved spots in the area.
I came here for a family dinner, ordered my regular chicken satay and tried out the garlic lovers beef entrée. My stepmom ordered a specialty dish ($13.50), which consisted of vegetable, cashews, and fried fish, sitting in so much liquid it was overflowing. Now, typically fried fish shouldn't be swimming in sauce because it will become soggy. It became soggy, and after a piece and a half she could no longer eat it, and I chose to share my dish with her. The rest of the food was delicious and we licked our plates clean as usual with the exclusion of the fish dish! We explained the situation to our waitress, about how the meal was inedible, barely could eat it, and requested that it be removed from the check. So she came back and said if you have any questions about the check you will need to talk to my manager. So, we noticed it was not removed and requested to talk to her. She grabbed someone (not the manager) who said we would need to speak to the manager. So we requested her once again. She came out of the kitchen finally. She refused to comp a 13$ entrée on a bill that was over $60.00. We visit this place 2-3 times a week with sizeable checks, so it is a shame that $13 could not be covered through good customer service. She ended up yelling at my dad in both English and a foreign language in front of all the other patrons.
Maybe I am accustomed to manager comping or discounting meals when it is unsatisfactory. Time to look for a new thai place! :(
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