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  • I had dinner at Southern Rail last night with two other people for Fat Tuesday. The restaurant was busy for the holiday as they had decorated and had King Cake available, so it was festive and we didn't mind that it took quite a while for us to get our order in. Our food and drinks were ok, the service was slow but we understood they were busy. At the end of our meal our server ran our cards and brought back two of the three with the receipt/sign slips inside for all three cards. We let our server know that we were missing one card, which had been run because I had my receipt, and we were seated at the bar, which is close to the register. They started looking for the card but our server rudely asked me at least three times if I had put it in my wallet or if it was dropped where we were sitting. She didn't take my word for it that it wasn't under our seats (she came over and looked under our chairs) and that I didn't put it in my wallet, which after the first two times was frustrating and insulting. After a brief attempt to find my card the manager/owner came over and asked for my contact information. I would have preferred that they would have taken the time to find my card so I didn't have to come back, but at that point they were treating me like the situation was my fault. Much later, at 10pm, someone called me to let me know that they had found my card, were closed and I could pick it up the next day, with no apology. I just spent my lunch break going to pick up my card and again, received no apology for the inconvenience although I understand there were different people working. I didn't need the charge reversed as it was clearly an accident, instead of treating me like it was my fault and putting the inconvenience on the customer, a simple apology would have sufficed.
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