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| - Talk about a turn for the worse. Tonight I had the most awful service of my several years of going to Haus Murphy on a regular (at least once a month!) basis. If you read my previous review, you'll see how happy I was up until this point, but that's changed after tonight.
What happened? First the service was slow. Then the service became nonexistent. Were they busy? Not more than normal. Was our server overburdened? Not that I could tell. She was, however, absent minded and uncaring.
Example? Our server brings our drinks and wanders off to other tables, not even asking (or caring, apparently) if we were ready to order at that point, which we of course were. Just plops down the drinks and leaves without a word. What the heck is that?
My wife wants to substitute French fries for the potatoes, which she doesn't care for. We've done this a hundred times before, never ever been a problem. But tonight, with this server? "Oh there are no substitutions. It's printed on the menu here..." and she proceeds to point it out to my wife, even though I've just told her we have never had an issue getting it substituted and that we're long time repeat customers. Totally over her head. So she says to my wife, "Is it okay if they put it on the side?" referring to the fries. Of course, why wouldn't it be?
So we get our food, fries come as a side order and there was no substitution. Our server later shows up when we're more than half done with our meal and asks if we want refills. I say yes, so she takes both of our drinks and walks off. She never returned with them. About 15 minutes later, after we're both finished eating, she comes by and has the unbelievable nerve to ask how everything is going, oblivious to the fact that there are no drinks on the table at all. I told her, bluntly, that it would have been much better if she'd brought our drinks back before we finished the food. "Oh, sorry," is her only response. She brings the drinks in 10 seconds flat, no follow up apology, no nothing.
Another long delay, then I get the bill. Naturally they charged us extra for the fries rather than substituting. Mind you, she never told me that they would do that. Incensed, I go to the front to complain to a manager. I speak with a manager up there. I explain to said manager about the situation, to which she rudely and flatly responds, "Yeah that's right, there's no substitutions," and gives me this stare like I was babbling nonsense or something. I point out that I was not told we would be charged so she has the server come over and tell me, "No, I told you, remember? I asked if you were okay having it on the side." What?! That's not the same as asking if you can charge me extra. I tell her this, to which she responds, bluntly, "Well, that's what I meant."
I paid the bill and left without giving her any tip at all. I really, really hate to do that, but if you're going to insult my wife's intelligence, take our drinks and not bring them back until we're done eating and then have the gall to refuse removal of a charge you did not tell me about, you're dreaming if you think you're getting a tip.
I cannot begin to put into words just how upset this whole thing has made me. I loved this place, as is obvious from the earlier version of this review. The thought of never going back makes me sick, but so does the way my wife and I got treated tonight. I'm not going back until I get some kind of explanation and an apology from the server and the manager. I did give one of the owners a complete run down of what happened and I'm hoping something will come out of that. Will definitely update this review accordingly as that progresses, but right now they are getting the 1-star they deserve.
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