| rev:text
| - Went with my girlfriend. She ordered chicken tenders and fries. I ordered wings and an appetizer platter.
Every item I ordered was overcooked. Very difficult to bite into the wings, hard and crunchy. Onion rings snapped like a potato cheap revealing a hollow core. Onion completely disintegrated from overcooking. Ranch and marinara were watery. Just plain poor tasting food, low quality ingredients.
My girlfriend found a wing in her basket of fries. If this happened to a vegetarian or vegan, this would be a major issue. Sloppy kitchen. Aside from the rogue wing, fries were not bad.
The manager came over and was very aggressive toward me. I simply explained that these items were overcooked to the point where I couldn't eat them. He said he wasn't going to take them off my bill because they "looked" fine to him. I told him I would pay for the items I was able to eat. 85% of my food was still sitting on the plate. He then starts touching my food with his bare hands and even eats some! At one point he exclaims, "Well what did you expect? You ordered all fried food!"
He angrily snatches a basket of wings and the onion rings and says he'll take these off the bill.
I get my bill, he took off $1.10.
I ask him what's going on, and he says that someone must have made a mistake and comes back a few minutes later with a total of $3.xx off.
I tell him I'm not happy with this, then I am informed that if I don't pay the bill in full that they are going to call the police and have me arrested. At no point was my behavior inappropriate. I don't even drink alcohol, I had a Coke.
I realize I'm dealing with unstable people, and resign to paying the bill and contacting management the next day.
I call up and speak with the general manager. He says he was told that the manager last night was very nice to me and acted professionally. I told him to watch the security camera footage, and he makes an excuse of saying of all the cameras they have, there are none where I was sitting... lame.
He says, "Well, what do you want me to do? I'm not going to give you a gift certificate for free food, because obviously you don't like our food anyway."
Unbelievable.
This place needs a complete management and training overhaul.
Your kitchen screwed up and overcooked food to where it wasn't edible. It happens, it is part of the business. You just say, "Sorry, we messed. Can we get you something else instead? No? Okay, we'll take it off your bill." Problem solved, it's really not complicated.
One positive note was the hostess. She was very pleasant and was the only staff member that I talked to that seemed to care. To whoever you are, Thank you, I appreciate your kindness.
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