Professional and fast! Sure, some of the frames can be quite expensive, but if you buy brand name, that's what you should expect. They do have off-brand ones and mine was in that group. I love mine.
Went back in for lens upgrade and contacts in January this year and they had both ready for pick up in less than a week.
Dr. Gutierrez is very nice and open. You don't need to worry about awkward silences. I love the staff there, too. My son is only 3 and prone to wander around, gazing at the glass cases. He'd jump up and down, and they didn't mind. They interacted with him without encouraging him to be disruptive.