So I took my car in for some front bender work after an incident on the road. I called and came by on a Saturday and all went great, got the estimate, and was told I would get a call on Monday about next steps and insurance.
I like to support small business and purposefully brought it here instead of next door to them (big corporation). But in general they dropped the ball, I never got a call after my estimate and when I finally called them, they were not specific over what i needed to do just told me to call my insurance and then call them back. I called insurance and they said A&D could of just called them directly- but its all fine. I called A&D again and they were not sure who in their office handled my insurance and they would let me know to get the ball rolling and set up an estimate with my insurance, again very friendly, but That never happened. I never heard from them again, and while the estimate was fast and friendly, as a customer this would be my 3rd time of me reaching out to them to get the ball rolling and they never called my insurance.
I took it some place else and got it done without effort. This other place was not as close to me as far as location, but again all else happened easy.
Not sure what happened, I thought maybe because my repairs were not major it didn't really matter to them. My insurance is reputable so i don't think it was them not wanting to deal with my insurance.