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| - Stopping across the parking lot to go to another store, our noses drug my wife and me across the parking lot toward the building emitting such delicious scents. Neither of us had eaten at a Tony Roma's before, but had heard good things, figured we would give it a shot since we were extremely hungry.
Opening the doors allowed us to get a full on assault of amazing food smells. This was looking to be a good dinner!
The decor was modern, clean, well lit and laid out pretty nice. We walked in, and I leaned against the hostess stand while waiting for said hostess. Five minutes later, in a half empty restaurant, the hostess walked by and said she would be with us shortly. Another minute or two later, we were finally seated.
Of course, we got put in the one booth near the bar that did not have a view of the TV, which was a good thing for the wife, for me however, I wanted to watch the World Series. It's OK though, I saw a reflection in a piece of framed art and caught some of the game.
It took OVER TEN MINUTES for our server to acknowledge us. We were in the process of standing up to leave when she finally came over and introduced herself. Being that we had so long to wait, we knew what we wanted, placed our orders then she was off.
Once she walked away, her co-worker walked by and asked if she got us taken care of, said "she's slow, but she has two kids, gotta love her." Excuse me? We are supposed to sit here as our stomachs try to eat their way out of our bodies because she has two kids and doesn't know how to do her job? The restaurant WAS NOT anywhere approaching busy, let alone slammed. She should be as hungry for tips as we were for dinner being that she has two kids.
The menu, of course, made the 3 course special appear to be a great deal with generous portions. It was only 1/3 inaccurate.
I will only review my food, as I am sure the wife will post up on hers soon.
I ordered the 3 course for $15 with the half boneless wing/chicken finger appetizer, shrimp pasta and the brownie dessert.
Following her initial ten minute delay in talking to us, our appetizers came out pretty quick, surprisingly quick even. The chicken was tender, breaded nicely and tasted good.
A short while after finishing the appetizers our meals came out, their timing was pretty spot on. Diving into the shrimp pasta, I was one, maybe two bites in before I noticed something odd. Picking away at the dish, I found a sticker in my food, one of those that kitchens use to mark when the food was either prepped or needs to be tossed.
We showed it to the server, she was shocked (of course) and kept eating. A few moments later, she said the manager took my pasta off the ticket, which was not really necessary, but an appreciated move.
Dinner was done, we were stuffed, but still had dessert to go. Out came my brownie and ice cream dish. Now, the pictures had thick, fresh made brownies, overall a 2-3x larger amount of food than appeared before me. In hindsight, this is probably a good thing as we were STUFFED. I just get frustrated with thinking I am getting a good sized portion and get a small snack instead.
Our drinks were only refilled one time during the meal, again, if she has two kids to take care of, provide good service so you get better tips.
Finally, the check was delivered. Looking at it, when the manager removed my shrimp pasta, he manipulated the entire ticket so the cheaper items from the 3 course meals were on the wife's 3 for $15 deal, and we paid for the individual, more expensive other items. I understand that the manager is supposed to make money for the restaurant, however, when you have a customer that received food labels in their meal and you voluntarily remove the main course and manipulate the ticket so we pay the same amount as if it was there, that is just... disappointing.
We ordered 2 x 3 for $15 meals and one soda. The expected ticket would have been around $35-37. We were charged $31 and change. If the shrimp pasta meal is really only a $4.00 meal, I will be eating there every night!
They get 3 stars for tasty food, but lose 2 for the server being very lackluster, other staff making excuses for her lackluster, and the manager making a superficial removal of my dinner from the ticket.
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