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| - I feel really conflicted writing a poor review of Jade Mountain because I know many people (my friends included) have had amazing experiences here. My experience today was extremely lacking, however; I'm not sure if the people working were just having an "off" day or if something has shifted in their quality.
My friend and I came in at 10 a.m. for boba tea-- an hour after opening-- and we were told there wasn't any tapioca available yet. We brushed this off and chose different items. She ordered a hot red tea, I ordered an iced black milk tea. The person at the register was an older gentleman and he seemed a bit confused with the point of sale system. We were extremely patient with him, thought "maybe the iPad is new or he's just behind, whatever, nbd." I paid with a credit card and my friend paid in cash; he handed me a stack of random bills (which, if counted correctly, should've been my friend's) and asked my friend to sign my credit card slip. We sorted it out, but he seemed off his game and flustered with the whole situation. Then, he got both of our orders wrong-- he brought hot black teas to our table instead of 1 hot red tea and 1 iced black tea. I told him I had received the wrong drink and he came back a minute later with an iced black tea that looked and tasted like he had just poured the first hot tea over ice. The tea was definitely over-steeped and neither my friend nor I could palate it. I had a phone call to take and didn't want to ask the older gentleman to remake my drink a second time, so I waited a bit to bring the drink back up. This wouldn't have been a big ordeal anywhere else.
I had only taken a sip of the iced tea before realising it was undrinkable, but the second person at the counter (a younger guy) didn't seem to believe the tea was over-steeped. After a lot of back and forth, I asked for a different drink and told him I would pay for the new one. He didn't charge me, but implied their tea was going to be too strong for me regardless of what I ordered and grudgingly made me a new drink. The second drink was definitely better, and the veggie potstickers I got were nice too, but the worker's attitude just turned me off completely. The customer definitely isn't always right, but if they're being polite and there is something fundamentally wrong with the drink (and they didn't drink half of it before returning it), it's usually better for everyone involved to believe them and be courteous. I really hope I will have a better experience if I visit Jade Mountain again.
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