I took my six month poodle/terrier to get his first hair cut and I knew it would be short because he was started to get matted. I called at two and they said they would take him today if we got him there within twenty minutes, which was pretty nice. The people there were friendly and they had a couple different dogs there so they seemed busy. They close at five and will keep your dog over night if your not there to pick them up and then charge a boarding fee. They called me at 4:51 saying he was done, if I wasn't sitting outside or aware of what time they closed he would have been kept. Now about his hair cut... I knew it would be short and I understand it might have been difficult to cut him but they ended up cutting his poor testicles note he won't stop messing with them because they are raw and hurt. If it wasn't for his testicles being cut they would of got a higher ranking.