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  • The Olive has such great potential. My girl and I went last night and have a few thoughts. The music was great, really digged the live music. We had hummus, and a hookah and those were both great. What brings this place down is the staff. The first thing I notice walking through the door is 3 giant bouncers sitting in the cafe part of the place. I can understand maybe needing a bouncer, but 3? And they weren't like manning the door, they were sitting at a table. So this place is so bad you need 3 giant bouncers? What happens in here? But ok whatever. The hostess asks if we have reservations, no we just stopped in, and she walks us to small table, great didn't know we needed reservations but great. She wasnt super friendly though. The waitress comes up and hands us a tattered menu and coldly asks what can we start? We explain we've never done a hookah and it's our first time here what does she recommend and we'll start with just water. We go with her recommendation for the hookah and she never recommended food or a drink. The hookah comes and they out the coals on top and I ask a couple questions. The guy, who looks lost just shakes his head. We realize he doesn't speak English. Ok great, no prob we just won't ask that dude any questions. The place begins to fill up a couple sits next to us and our waitress explains its Arab night and explains some things to them. Why didn't we get that? But no worries I just listened in to know what's happening. A couple gets seated at the couches on the other side of us and their waiter, well their waiter high fives them, is smiling and in general good spirits that one might associate with a hookah lounge. That couple is having a completely different experience to us and those with the waitress serving us. Some time goes by we are smoking and drinking our waters, we decide to order food, just some hummus. Our waitress essentially ignores us, even though I'm trying to grab her attention, so I grab the waiter. He says I'll grab your server, who is standing right behind him and he disappears and then she disappears not even looking in our direction. She come back, "you want to order something"? I'm thinking to order you a personality, is what I thought. Now, they have several different hummuses and I say I'm thinking some hummus which one.... and she leaves. Doesn't explain the differences or if it comes with anything nothing. Cuts me off and leaves. She arrives back with the hummus and my soda. Doesn't say a word when she deposited the food and drink on the table and leaves again. Meanwhile, the waiter with the couple on the couches is still high fiving the couple smiling, joking with them is ever present and attentive to that couples experience. Some more time goes by, and our waitress comes back, "everything ok"? And before I could ask for refills, or comment on the food she splits. Doesn't even let me answer her. It's nearing closing, it's 1230 and they close at 1. Suddenly she appears with the check. By this time my girl had decided she wanted a shot. The waitress deposits the check on the table and I go oh we are gonna order a shot. She seems put out by that and snatches up the check and says "what do you want"? What do I want?? I want someone who wants to be at their job that's what I want. Anyway, she returns with the drink and the check again. And, then comes back a few minutes later asks if the check is ready. Now, she's barley paid any attention to us the whole night, yet when she wants the money suddenly she's paying attention? I say no it's not. It's now about 115am. The music does down, one of the bouncer starts pulling hookahs off tables and she returns. I give her the check, not a hope you had a great time, how was everything, hope to see you again no kind of interaction at all. I leave no tip. The waiter who was great is talking with the people he had been serving and I grab him, he what's your name, Vico, you were really great, our waitress was terrible, I can see you actually care about people's experience and if we come back we want to request you. You're great. He says I'm so sorry you had that. A man, hears me complimenting the dude and he says hey thanks it's always great to hear "my employees" doing good. And I tell him about how awful the waitress was, no personality and how different of an experience those with Vico had. He apologized but seemed to know that was the case. So in summary, I like the place. It has really great hummus, and the vibe is great too. The service, is inconsistent and if you are on the lower side of the service, you're gonna have a terrible experience, if you have one of the good servers, you're gonna have a great time. So 2 stars and ZERO tip as we were in the low end of service. ***update***. And I still haven't been back.
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