Update, I contacted the corporate office who said they would get with the management of this store to do some much needed training. They indicated this was not the 1st complaint against this location on North Decatur and the 215. They also refunded to my card the money I spent at this location, which was not my intent. I love Starbucks and enjoy going to their businesses and expect the same level of great service I receive at other Starbucks. Hope they turn around. I might try them on my next visit to the bakery next door.