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  • It would be an absolute tragedy to get bad service at this location, or any other Dutch Bros location in the Phoenix area. The Good: Excellent customer service, availability outdoor seating, and conveniently located. And this DB location was easy to find from the road: Indian School Road and just past Litchfield Road, on the right side. Also, I was informed that there is a "Secret Menu" that customers have to inquire about to get specialty coffee. One particular item that I saw was a frappachino of some sorts being ordered within a mason jar? Reeeeeeeeeeeallly, now? Y'all have to hide this from the Dutch Brothers Nation and put it on a secret menu? Coffee drinkers, be wary of this and ask about the "Secret Menu." The Bad? Meh! I asked for a triple expresso and y'all serve me a large coffee with an expresso. The line was so long that I didn't complain (the coffee was strong anyway), yet an expresso drinker knows the difference. I mentioned this to the barista, and she didn't quite know what to say other than that expressos were served in large cup sizes (ummmm, wrong!). They are usually served in Starbuck's tall cup sizes. Either way, on my second visit, they got it rignt. Also, the drive-thru can be a bit of a wait due to the popularity of this location. It can be considered somewhat bad, yet DB does have an employee that goes from car to car taking orders. Either way, this Dutch Bros location is a good place that I'll return to next time in the Glendale area. Now why can't their corporate office build a kiosk by the outlet mall adjacent to UOP Stadium (hint, hint)?
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