| rev:text
| - The food and the portions were not bad, it's the only thing saving my review from a 1-star.
The service is beyond awful. This place has terribly managed wait staff. Completely went out of the way to ruin my experience.
Let's start from the beginning.
Me and two friends heard about this and decided to check it out. So we noticed there's a wait. I'm used to this sort of thing, however there's no organization on who is getting waited on first. People were cutting in line to grab a table first, the staff barely gave a hoot about that. In fact, we had to find someone to actually ask for a seat. Luckily the locals eventually were nice to us when I started insisting we would just squeeze in a table that really didn't fit us, but I was losing my patience quickly. This ordeal took 45 minutes and we were "next" in line, even though we watched two group cut right in front of us.
It took 10 minutes to get our waters and 1 tea. 10 minutes. Then she walked away for ANOTHER 10 minutes after dropping the drinks off. When I flagged one of the girls to take our order, she said she had to get another server to serve us "right away". That took literally 15 minutes. I stared at how many orders were waiting in the kitchen and there were 3, so it's not like the kitchen was backed up..
Now the food came out fast but COMPLETELY disorganized. We were constantly telling them we were missing someone's homefries, someone's grits, waiting on someone else's toast, etc. Mind you, server never came to check up on us ever, no drink refills, nothing. We never saw her. Nice girl, but came back to give us our check. I let my friend do the nice talking because I was fuming at that point and didn't want to be a jerk nor create a scene. No one had any sense of urgency, all the workers took their sweet time to help tables, but no one had any sense of checking up on all their tables rather only particular ones.
In short, the servers all seemed like they're beginners. I asked for recommendation or what people usually get, server had NO clue (I'm sorry but every restaurant I've been to, even new servers are trained what the signature or popular dishes are. Awful training and customer service). Didn't even bother asking someone else. They're completely unorganized, don't check up on you, and take forever to get any simple request for you.
I should also mention the bathrooms had flies swarming all over the place.
Nasty.
I can see why to-go orders were popular. Food is tasty (I enjoyed the homefries and the corned beef hash), but NEVER EVER eat-in. Take it to go. That's what a lot of people were already doing, and I don't blame them.
*edit*
I'm looking at other reviews and I'm noticing a pattern with the awful service. You'd think that the management or owners actually give a damn and try to actually train their waitstaff. I never tip below 20% but I couldn't justify giving more than a buck for a $15 bill.
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