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| - I received a gift certificate from my kids for Christmas and finally had some time to check this place out. I will preface this by saying I lived in the SF Bay area, and they know foot spas. They have the lock on them, and I was superbly spoiled by them, so any foot spa will have to stand up to that. I've already reviewed one spa here that was less than stellar, so I'm not afraid to tell it like it is. So here we go.
When my husband bought the certificate, even though they have a sign on the reception desk that says they sell GC's, the lady at the desk kept telling him they didn't do that. He was finally able to get someone to help him.
I made an appointment, and arrived 5 minutes early. I was immediately shown to a beautiful semi-private space, tranquil and quiet. I was asked if I wanted something to drink - I asked for green tea. So far so good! The massage started and I was transported to a blissful state of relaxation!
After it was over, I gathered myself and my belongings, and made my way to the front desk. I presented the gift certificate, to which she tried to tell me it wasn't theirs. *sigh* She went and got another girl who helped her find the record of my certificate.
Now if there's one thing that aggravates the crap out of me, it's when I'm being manipulated for a bigger tip. They have a 'Tip Sheet' at the desk that basically says that if you tip under $10, you weren't happy with the service. My foot massage was $30. I'm not tipping $20 on a $30 massage. Maybe that makes me an ass, but I'm just not doing it. So I've barely had time to make sure they get the certificate right, and she asks me "No tip?" Except it sounded like "No Tea?" Well, I'd had tea, so I said "oh I had tea, thank you!" She points to the chart.
That's a quick way to insult your customers and aggravate them. Let me tip based on what I feel was deserved, not what you try to manipulate customers into tipping. Thanks.
Other than this one little irritation, the place is clean, beautiful, and they do a good job.
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