We had a great experience. It was a younger girl that did my daughter's nails. Very pleasant..the next day 3 nails came off in whole pieces..I came and spoke to her and she said no problem she will fix.. but they normally don't guarantee..I said I understood and thank you. I came to day and owner immediately said we no guarantee! I said I already talked to worker and she advised me and it's all taken care of!! She was doing pedicure and I said we'd wait. And some guy came into picture and called my daughter to counter and I told him we would wait for girl and he ignored me 2 times..I asked his co-workers Does he not understand English?? And he became rude and said..OH YOU WAIT FOR HER??? She will be hour...I said No she is almost done with pedicure.and he can't even see her and said NO SHE BE 1HOUR!! I said no I get pedicures monthly..I know how long they take!! And he got rude and said..YOU GOT SIT 1 HOUR....I went to sit..then thought ...YOUR VERY RUDE !! I told owner I will take my daughter to different salon to fix her nails..!! It's too bad because I was going to tip her enough to have paid to repaint her nails!!! I hope she finds better salon to work at. . It's too bad there isn't a 1/2 star....they original girl is the only reason they get 1