This Pizza Hut is horribly managed. I am really not sure why someone hasn't stepped in and revamped the whole place. I don't think I have ever ordered without having issues...we usually wait months between ordering before thinking we will give it another try. On my last visit I left work thinking my husband called in the order. When I arrived, my order wasn't in. Called my husband and he informed me he was still on hold after calling 10 minutes prior. Not hard to believe as I counted more than a dozen calls that came in while I waited that no one bothered answering. I could of course hear the employees cursing and arguing in the back. Sad that none of this surprises me....most of the time we drive to Target and purchase their Pizza Hut pizzas.